EFFECTIVE 19 SEPTEMBER 2026

Cancellation and refunds

Cancel anytime

Customers may cancel through Stripe’s billing portal. Cancellation takes effect at the end of the current paid billing period, and Stripe stops future renewals. Tendou continues the already scheduled period unless the account is suspended for misuse or another agreed reason.

Refunds

Monthly fees already charged are generally non-refundable because delivery capacity and work are reserved for that period. Contact us promptly about duplicate charges, an incorrect amount or a service that Tendou could not begin because the website was incompatible despite the completed compatibility review. Any rights required by applicable law still apply.

Failed payments

Stripe may retry a failed payment. Tendou may pause new work while an invoice remains overdue and resume after payment is restored. Existing records remain available subject to the account and retention policy.

How to ask for help

Use the Stripe billing portal to update payment details or cancel. For a billing error or refund request, email brayden@tendou.ai with the account email and invoice date. Never email card details.